FAQs
Our warehouse is based in Sydney. We usually dispatched the items in 1 business day and for personalised items will be within 4-6 business days.
Estimation delivery time after dispatched:
- Sydney Metro (NSW) : 1-3 business days
- Sydney Country (NSW) : 2-4 business days
- Canberra (ACT) : 2-3 business days
- Melbourne Metro (VIC) : 2-4 business days
- Melbourne Country (VIC) : 3-5 business days
- Brisbane (QLD) : 2-5 business days
- Far North (QLD) : 4-12 business days
- Adelaide (SA) : 3-5 business days
- Perth Metro (WA) : 4-6 business days
- Perth Country (WA) : 5-8 business days
- Perth Country Far (WA) : 7-11 business days
- Tasmania (TAS) : 3-5 business days
- Tasmania Remote (TAS) : 13-17 business days
- Darwin (NT) : 5-7 business days
- Alice Spring (NT) : 6-10 business days
- Other NT : 12-13 business days
Please see our delivery and shipping info page for more details.
Please see our delivery and shipping info page for more details.
Yes. There will be a free shipping over $99 within Australia.
Please see our Same day delivery page for more details.
You will receive an email confirmation with a tracking number so you can check the progress of your order.
No. At the moment, we only offer a delivery service.
Yes. The tracking details will be provided to your email as soon as your order has been dispatched.
We accept all credit cards and Apple Pay.
Yes. For orders with 2 or more different baby names, they will be packed in a separate gift box (if you select the gift packaging). The gifts will be shipped together. If they go to the same address you will only pay for one shipping fee however if you want the orders sent to different addresses then you will have to make separate orders.
Yes. If there are more than 1 items with the same baby name, they will be packed into the same gift box (if you select the gift packaging). Or simply leave a specific note to us on the ‘order note’ section on the check out page.
No. The invoice will be sent to the registered email when the orders were made. If you sent directly to the recipient, they will only receive the gift box and the card message.
Yes, It will be. If there is no font or colour choices, our team will pick the most neutral font and colour for your items.
In most cases your order will be processed very quickly, so please double check all the details before you complete your order. Unfortunately, we do not accept returns or exchange for change of mind, spelling mistakes, wrong size or colour choices. However, if your order has not been processed, we will be able to make changes.
For more details about refund, returns, and exchange procedure please visit Refund, Returns and exchange policy.
For any issues please contact us at admin@littlemuxi.com.au
We quality control all of the products before they leave our warehouse. However, if there is any issue with the products, please contact us at admin@littlemuxi.com.au with some photos and we will investigate the issue.
However, in the very unlikely event that you receive a defect item or the product customisation information does not match with the actual product, please send through a photo evidence of the faulty product and the receipt (it is normally attached to the product packaging) to our email admin@littlemuxi.com.au and we will organise a replacement at our cost.
Please ensure you contact us within 7 days of your order arriving.